You are about to embark on what will certainly be one of the most fascinating and important experiences in your life. The Restaurant School at Walnut Hill College faculty and staff are dedicated professionals who are eager to support you in your career pursuit. This handbook will answer many of the questions you may have as you begin your degree program.

We encourage you to read this book carefully. The Restaurant School at Walnut Hill College offers many services to assist you in reaching your potential; however, you are the most important element to your success. In order to reach your goals and make your dreams come true, you may want to focus on some of the following:

· Having an overall professional attitude

· Working towards perfect attendance

· Using our faculty members as important resources by asking questions and seeking individual advice

· Developing a caring, hard-working, energetic, and upbeat work ethic

· Joining professional associations

· Expanding your “classroom” by participating in student activities, practicing at home, visiting restaurants, hotels, and other hospitality businesses

· Reading—cookbooks, management texts, and magazines on food, wine and travel

· Developing a “network” of supportive classmates, family members and friends who will encourage you to meet your potential

· Forming or joining a study group

· Making graduating with honors your academic goal

This year will be filled with wonder, fun, challenges and hard work. You will taste new foods, explore new concepts, meet new people and develop new ideas of your own. Your education will take place in kitchens, hotels, lecture halls, dining rooms, and all the way to France or the Bahamas. Here’s to those on their way to the top!

Best wishes from The Restaurant School at Walnut Hill College.

THE RESTAURANT SCHOOL AT WALNUT HILL COLLEGE

Mission Statement

The Restaurant School at Walnut Hill College is dedicated to providing a distinctive educational experience that inspires students to succeed in the dynamic and diverse industry of hospitality.

Academic Calendar

The Restaurant School at Walnut Hill College schedules student events throughout the year. The following Academic Calendar highlights important dates as it relates to students for the 2010 – 2011 academic year. These dates are subject to change at any time and without notice. Changes will be noted on the college website www.walnuthillcollege.edu.

It is important to note that The Restaurant School at Walnut Hill College does not observe all federal or religious holidays. Be sure to consult the college’s policies on holidays and attendance for more information.

*August 2010*
Saturday, August 28^th	“Welcome Home” Residential Learning Move-In

*September 2010*
Monday, August 30^th - Tuesday, August 31^st	“First Class” Freshman Orientation
Wednesday, September 1^st	Term 1: Classes Begin
Monday, September 6^th	Labor Day: No Classes in Session

*October 2010*
Friday, October 15^th	Freshman Showcase
Monday, October 18^th	World Class Day: No Classes in Session

*November 2010*
Tuesday, November 9^th	Term 1: Classes End
Wednesday, November 10^th	Term 2: Classes Begin
Wednesday, November 24^th - Sunday, November 28^th	Thanksgiving Break: No Classes in Session*
Monday, November 29^th	Classes Resume
*Residence Halls Close at 12:00 PM on Wednesday, November 25^th and Re-open at 10:00 AM on Sunday, November 28^th

*December 2010*
Monday, December 20^th - Sunday, January 2^nd	Winter Break: No Classes in Session*
*Residence Halls Close at 12:00 PM on Sunday, December 19^th and Re-open at 10:00 AM on Sunday, January 1^st

*January 2011*
Monday, January 3^rd	Classes Resume

*February 2011*
Saturday, February 5^th	Term 2: Classes End
Monday, February 7^th	Term 3: Classes Begin

*March 2011*
Friday, March 18^th	Freshman Showcase
Monday, March 21^st	World Class Day: No Classes in Session

*April 2011*
Saturday, April 16^th	Term 3: Classes End
Sunday, April 17^th - Friday, April 22^nd	Spring Fling: No Classes in Session*
Saturday, April 23^rd	Term 4: Classes Begin
*Residence Halls Close at 12:00 PM on Sunday, April 17^th and Re-open at 10:00 AM on Saturday, April 24^th

*May 2011*
Monday, May 30^th	Memorial Day: No Classes in Session

*July, 2011*
Friday, July 1^st	Term 4: Classes End
Saturday, July 2^nd	Summer Break Begins*
*Residence Halls Close at 12:00 PM on Saturday, July 2^nd

Accreditations

The Restaurant School at Walnut Hill College is accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC). Inquiries regarding the accreditation status by the Accrediting Commission of Career Schools and Colleges should be directed to the college’s administrative staff. Individuals may also contact:

Accrediting Commission of Career Schools and Colleges

2101 Wilson Boulevard, Suite 302
Arlington, Virginia 22201
(703) 247-4212
(703) 247-4533 (fax)
www.accsc.org

Non-Discrimination Policy Statement

It is the policy of The Restaurant School at Walnut Hill College to provide equal opportunities to all prospective and current members of the student body, faculty, and staff on the basis of individual qualifications and merit without regard to race, color, sex, age, physical challenges, disabilities, national origin, or sexual orientation.

This non-discrimination policy also applies to all programs and activities. The Restaurant School at Walnut Hill College ensures equality of opportunity and treatment in all areas related to student admissions, instruction, employment, financial assistance programs, and other services.

The Restaurant School at Walnut Hill College neither affiliates with, nor grants recognition to any individual, group, or organization having policies that discriminate on the basis of race, color, sex, age, physical challenges, disabilities, national origin, or sexual orientation.

The College/Student Agreement

By attending The Restaurant School at Walnut Hill College, you have agreed to conform to the policies and procedures outlined in this publication. Additionally, you have agreed to the rules and regulations outlined in the Catalog, Residential Learning Agreement, Occupancy Agreement(s), and all future amendments.

As a student of The Restaurant School at Walnut Hill College you are a committed professional in the hospitality industry. As a part of your commitment to professionalism, you must demonstrate acceptance of your responsibilities as a member of the college. It is expected that you will conduct yourself in a professional and courteous manner both in and out of the classroom and kitchens.

Please take the time to familiarize yourself with the contents of this handbook. You are required to abide by all the policies and procedures established by the college. These rules apply to all students and must be followed within and outside of college facilities and common areas. Ignorance of any college policy or procedure will not excuse you from infractions and will not limit sanctions.

This handbook is meant to be a guide for you as you complete your college education at The Restaurant School at Walnut Hill College. We encourage you to use it to answer any questions you may have during your time at the college. Should you have any questions regarding its contents, feel free to contact your department head or dean.

Amendments to the Student Handbook

The Restaurant School at Walnut Hill College reserves the right to amend this handbook, as well as update, modify, change, or delete any policy or procedure at any time. Additionally, the college may add new rules, policies, or procedures at any time and without prior notice. The student handbook and its amendments can be viewed online at www.walnuthillcollege.edu.

CAMPUS AND FACILITIES

Location

The Allison Mansion at 4207 Walnut Street, Philadelphia PA is a three-story building which houses the college reception areas and many of the college administrative offices. Additionally located at Allison Mansion are the college Library and Resource Center, computer labs, Café TRS, The Pastry Shop, and our open-to-the-public student run restaurants.

The Culinary Building found in Allison Mansion houses six commercial participation kitchens, purchasing and receiving areas, a store room and issuing center, as well as Dining Around the World (DAW), our student dining center.

The Center for Hospitality Studies, located at 4100 Walnut Street, houses four classrooms, including two large demonstration classrooms and a computer-lab classroom. Also found at the Center for Hospitality Studies is the college bookstore, our academic faculty offices, and Student Success Advisor offices, as well as meeting areas for study groups and tutoring.

Notes about the use of college kitchens, classrooms, and facilities:

1. Stools are provided in the kitchens. Sitting on worktables and equipment is not permitted.

2. Tablet-arm chairs are provided in demonstration/lecture rooms. Students may not put their feet on chairs and absolutely may not sit on the tablet-arm.

3. The rear of the Culinary Building must be kept clear of any items; i.e. bicycles, motorcycles, etc.

4. Café TRS is provided for student use at any time; however, the college and other students expect other’s consideration in keeping these areas clean and orderly.

5. Students are not permitted to lounge on the staircases in any of the buildings.

6. Students are expected to use college equipment and facilities in an orderly and professional manner. Any infractions will result in dismissal from the college.

7. Bicycle racks have been provided alongside the Culinary Building close to the purchasing and receiving area. Bicycles, or bicycle parts, are not permitted inside the buildings.

Weather and Emergency Hotline

To find out the latest information on college closings due to weather or other emergencies call the college’s main telephone number: 215-222-4200 and dial extension 3333 when prompted.

Building Directory

100 South Building

100 South 42^nd Street

Chef faculty offices

Allison Mansion
4207 Walnut Street

Philadelphia PA, 19104

Administrative offices, Classrooms, Café TRS, Computer Labs, DAW (Student Dining), Library and Resource Center, Pastry Shop, Restaurants

Bachler Hall
4220 Walnut Street

Philadelphia PA, 19104

Dormitories

Center for Hospitality Studies

4100 Walnut Street

Philadelphia PA, 19104

Bookstore, Demonstration and Lecture Classrooms, Faculty Offices, Deans Offices, Student Success Advisors

The College House

4235 Walnut Street

Philadelphia PA, 19104

Dormitories

McManus Hall

4222 Walnut Street

Philadelphia PA, 19104

Dormitories

Hunter Hall

4231 Walnut Street

Philadelphia PA, 19104

Dormitories

Perrier Hall

4233 Walnut Street

Philadelphia PA, 19104

Dormitories

Contacting Faculty and Staff

Students are encouraged to contact any faculty or staff member by e-mail or telephone. The best time to schedule appointments with faculty or staff is during the Student Success Hour, 11:00 – 12:00 daily. Check your class syllabus for additional information on your instructor’s availability and preferred method of communication.

When arriving for scheduled meetings, students should check in with the receptionist who will announce him/her to the faculty or staff member. Students are asked to wait in the reception area until they have been announced.

On-Campus Resources for Students

All offices can be contacted by dialing the college’s main number, 215-222-4200, and entering the appropriate phone extension.

Off-Campus Resources for Students

Clinics and Medical Services

The Restaurant School at Walnut Hill College does not offer on-campus medical services. Should you need immediate emergency medical care call 911. Non-emergency medical services are located throughout the city and include clinics and local hospitals.

The closest hospital offering emergency and non-emergency medical care is:

Penn Presbyterian Medical Center

51 N. 39th Street
Philadelphia, PA 19104
215-662-8000

Police, Safety, and Security

The Restaurant School at Walnut Hill College takes the safety and security of our students very seriously and does have regular security patrols; however, if you have an emergency that requires immediate attention, please call 911. There are additionally several local police options that may be contacted including:

University City District Philadelphia Police Substation – (215) 243-0667
University of Pennsylvania Police – (215) 573-3333

Public Transportation

The Restaurant School at Walnut Hill College does not offer transportation within or outside of the city; however, all buildings are located close to subway and bus lines. These forms of public transportation are operated by the Southeastern Public Transportation Authority (SEPTA). Information regarding public transportation schedules is available on their website at http://www.septa.org/.

SEPTA can be contacted by phone at:

(215) 580-7800 or (215) 580-7853 (TDD/TYY).
6:00 a.m. - 8:00 p.m. | Monday through Friday
8:00 a.m. - 6:00 p.m. | Saturday and Sunday

By mail.
Customer Service
1234 Market Street, 4th Floor
Philadelphia, PA 19107

Taxi cabs are also readily available to be hailed outside most college buildings. There are several local cab companies that can be called in advance to secure transportation. Some options include:

PHL Taxi – (215) 232-2000

Liberty Cab – (215) 389-8000

Olde City Taxi – (215) 247-7678

Other Local Resources

The Restaurant School at Walnut Hill College is located in the heart of the University City District in Philadelphia, PA. There are a wide variety of activities and events that take place throughout the University City District. For more information about the University City District, visit their website at http://www.universitycity.org/. Additionally, the University City District offers an exhaustive list of resources that include emergency and other important numbers at http://www.universitycity.org/resource_links.

Jeanne Clery Disclosure of Campus Security and Campus Crime Statistic Act (Clery Act)

To be in compliance with the Clery Act, federal regulations require schools to complete an annual report of campus crime and security measures.

The purpose of this report is twofold. First, it allows applicants to the school to be duly aware of the crime statistics for the school as well as what preventative measures are in place to manage security. Second, it allows staff and current students to review the report on an annual basis and become aware of not only the statistics but also how the school community can work together towards creating a safe and pleasant environment.

A copy of the report is available on the college website and can also be obtained by contacting the Director of Administrative Services or the Admissions department.

ACADEMIC INFORMATION

Academic Awards and Honors

Three levels of academic honors are awarded to recognize levels of achievement based upon a student’s GPA. The following ranges apply for honors status at the completion of each term:

GPA RANGE	TERM HONORS
3.75 – 4.00	President’s List
3.50 – 3.74	Dean’s List/Gold Toggle Awarded

The following ranges apply for honors status at graduation:

GPA RANGE	GRADUATION HONORS
3.75 – 4.00	Summa Cum Laude
3.50 – 3.74	Magna Cum Laude
3.25 – 3.49	Cum Laude

Cumulative GPA is utilized when determining graduation honors for each degree independently. In addition, a student who graduates with honors will have met the following criteria:

1. No academic, attendance or behavior probation

2. Student has never been suspended for any reason

3. Student has met all graduation requirements including:

a. Completion of Student Life and Learning Program

b. Meeting all tuition and financial aid requirements

c. Completion of all assessments, courses, and internship hours successfully

Eta Sigma Delta

The Walnut Hill College Chapter of Eta Sigma Delta was chartered in December 2009. Along with over sixty other chapters, the purpose of Eta Sigma Delta International Hospitality Management Honor Society is the development of the individual student in hotel, restaurant, culinary and pastry fields, and the advancement of the industry related to food and beverage and hospitality management.

Membership in the Chapter will give recognition for the superlative performance in the areas of scholarly activities and service. The Chapter will foster the growth of knowledge in the hotel, restaurant, and institutional management related fields, encourage and facilitate contact between members of the industrial and student communities, and serve as an inspiration to this field of endeavor by establishing the benchmark of excellence.

Upperclassmen (sophomore or above) with a cumulative GPA of 3.0 or above are eligible for membership. More information regarding the chapter can be obtained in the Office of Student Affairs.

Academic Degrees Awarded

The Restaurant School at Walnut Hill College offers the following degrees:

Associate of Science Degrees:

· Associate of Science degree in Culinary Arts

· Associate of Science degree in Pastry Arts

· Associate of Science degree in Restaurant Management

· Associate of Science degree in Hotel Management

Bachelor of Science Degrees:

· Bachelor of Science degree in Culinary Arts

· Bachelor of Science degree in Pastry Arts

· Bachelor of Science degree in Restaurant Management

· Bachelor of Science degree in Hotel Management

Academic Year - Definition

A full-time academic year consists of three 10-week terms. The extended program runs from November to November or April to April and encompasses four 10-week terms.

Articulation Agreements

The Restaurant School at Walnut Hill College has established articulation agreements with several area vocational high schools. Students having questions regarding the acceptance of their vocational high school credits should meet with the Dean of Academic Affairs during orientation. A list of articulated school may be viewed in the Office of Admissions located in Hunter Hall.

Courses

The Restaurant School at Walnut Hill College offers a wide range of general education and major specific courses. Students will not need to register for individual courses. It is important that students attend all classes and adhere to the college’s attendance policy as it is outlined in this handbook.

Failure of a Course

Students must earn a minimum of a 60% average in order to pass a course. Students who fail a course will be short the number of credits needed to successfully graduate and receive his/her degree. Also, students are cautioned that failure could have significant financial implications. Students may lose their financial aid should they fall below the required number of credit hours or fail to maintain Satisfactory Academic Progress as outlined in the Academic Policies section of this handbook.

For specifics on failing the Tour of France, the Management Florida Resort Tour, or the Hospitality Tour of England, please review the section for these courses carefully.

Retaking a Course

A student who fails any course by not achieving a 60% average or above will fall short of the required credits and therefore will not be eligible to graduate or receive a degree. A student must meet with the Registrar to arrange to retake a course. Retaking a course more than once requires approval from a Student Success Advisor or Registrar.

Once a retake is approved, the student must pay the retake tuition fee in advance of the scheduled course. Students will not be allowed into class until the retake has been formally approved and paid for in full. An “F” will remain on the transcript, but only the new grade for the course will be calculated in the GPA.

If scheduling does not permit the student to complete a course retake prior to graduation, the student will not be eligible to graduate or participate in the ceremony until all requirements have been met. The course retake must be completed within six months of the originally scheduled graduation date. As per ACCSC policy, students have one and one half times the length of the program to complete a degree, after-which he/she is subject to any changes in the curriculum.

Retake Fees

Course retake fees will vary based on the nature and number of credits the course is worth. The tuition charge for a retake is typically based on the number of credit hours the course is worth. Specific information on retake fees may be obtained by contacting a Student Success Advisor or the college Registrar.

Family Educational Rights and Privacy Act (FERPA)

According to the Family Educational Rights and Privacy Act (FERPA), students may inspect and review their educational records upon request. A student desiring to review his/her records should submit a written request which identifies as precisely as possible the record(s) he/she wishes to inspect. To learn more about the procedures governing review of the records, a copy of the complete policy and procedures in this area is available from the Director of Admissions.

The college will not release any information about a student to outside individuals unless permission is first received from the student, or state or federal laws require the release of information. However, the release of certain information is not considered a violation of your rights of privacy. Therefore, the school is permitted to routinely release this information unless you specifically request that it not be released. At The Restaurant School at Walnut Hill College, this general information is considered to be the student’s name, address, telephone number, date and place of birth, program of study, participation in recognized activities, dates of attendance, certificates or degrees obtained, and the institution attended.

Graduation Eligibility

Each course at The Restaurant School at Walnut Hill College is an integral part of the whole program. Students must complete all courses successfully and receive a grade point average (GPA) of 2.0 to graduate.

In addition to passing all courses, students must have:

· Completed all required projects and proficiencies

· Completed all required hours for internships

· Earned all required points as a part of the Student Life and Learning Program

· Fully settled all financial obligations

· Complete a financial aid exit interview and have all financial aid paperwork properly completed

Should any of these requirements not be fulfilled, the student will be ineligible to graduate and will not be permitted to participate in the graduation ceremonies. Additional information on graduation requirements can be obtained from the Director of Student Life.

Holidays

It is important to note that The Restaurant School at Walnut Hill College does not observe all federal, religious, and/or ceremonial holidays. In order for a student to ensure that they are able to observe any holidays that are of significance to him/her, it is important to consult the Academic Calendar available in this handbook. As there are no excused absences from class, students should carefully consult the attendance policy for any holidays a student would like to observe for which the college does not provide time off.

Internship

The Restaurant School at Walnut Hill College offers students every opportunity to learn in “real-world” situations. One of the key ways this is done is through the college internship program.

The Internship Experience

Internships are experiences that can be a crucial part to your success for a number of reasons. They:

· Give you an opportunity to take the material that you are learning in the classroom and put it into practice in the world of work.

· Allow you to hone your skills.

· Provide you with input about your field and about your own work-style preferences.

· Develop a professional network of contacts who can connect you to possible job openings in the future.

· Help you to build your resume.

· Result in a professional contact who can, hopefully, serve as a reference and offer you a letter of recommendation.

During your work experience, you should be working with on-site professionals and performing duties that are related to your chosen career field. In most cases, as long as you are continuing to gain new experiences, you have the option of working at the same internship site for all semesters. It is important to note that not all internships are paid experiences.

The Internship is a valuable part of your education at Walnut Hill College;

give it your best effort everyday!

Selecting an Internship Site

In choosing your internship site, the main consideration that you should have is how much you will learn at a given site. Other factors to consider include: individual career goals, reputation of the site, supervisor under whom you will be working, connections that your supervisor has, work environment, whether or not there is a possibility of being hired full-time there in the future, whether or not you will be paid, location, and ability to accommodate your schedule. Also, make sure that your internship site is approved by the Career Success Office. Do not select an Internship location because it is close to home. Also do not select an Internship site because you know the chef. Choose an Internship site where you will learn and be challenged and where you will grow.

After choosing an internship site, the Internship Terms of Agreement form will need to be filled out. The Terms of Agreement form formalizes the agreement between the employer and a student regarding the completion of work toward the Internship requirements. It clarifies the expectations from the student and from the employer. This document is required when all students begin their Internship program. The Terms of Agreement form and all other career success forms are available in the Career Success Office and online at http://www.walnuthillcollege.edu.

Approved Internship Sites

All students are required to complete their internship hours at a suitable site. Hours completed at an unapproved site may not be counted toward the requirements for completion of the college program. Students are responsible for obtaining their own internships. However, guidance and assistance is given to any student who requests it.

Approved internship sites may include hotels, restaurants, caterers, bakeries, resorts, clubs, corporations, colleges, or any business that utilizes professionals from the hospitality industry to serve their customers, guests, or clients.

To become approved, internship sites must first apply by completing an application process involving submission of information regarding their business. Not all facilities qualify to accept and assist in the training of interns from The Restaurant School at Walnut Hill College. All sites must meet the internship site criteria before we can approve them.

Internship Site Approval Applications

Internship Site Questionnaires are available in the Career Success Office. They are also available to be faxed or e-mailed. In order to apply, the site must complete the front and back of this form. When seeking approval for pastry arts and/or culinary arts interns, the site must also submit a menu(s). Based on the information provided by the site, our committee may or may not approve an internship site.

Leave of Absence

Students are not permitted to take a leave of absence from any degree program. They may, however, withdraw from a program and will be granted credit for any courses completed with passing grades. Students retain the option to reapply for admission at a later date.

Maximum Program Length

Students must complete all of their educational requirements within a maximum time frame of 1.5 times the length of the program. If a student fails to complete his/her studies within this maximum time frame, he/she will be dismissed. The Vice President of College Advancement will review any extenuating circumstances to determine if an extension should be granted.

Refund Policy

Students or applicants who wish to withdraw from The Restaurant School at Walnut Hill College must contact the college to initiate withdrawal procedures. Students withdrawing before the start of school must submit verbal or written notice to the Office of Admissions. Withdrawals taking place after the first class require written notice to the Student Success Office.

The address for both offices is:

The Restaurant School at Walnut Hill College

4207 Walnut Street

Philadelphia, PA 19104

Additionally:

· An applicant rejected by The Restaurant School at Walnut Hill College is entitled to a refund of all monies paid.

· Cancellations occurring within five days of signing the enrollment agreement and before the start of classes, all monies paid will be refunded.

· Cancellation occurring six days or more after the signing of the enrollment agreement, but before the start of classes, all monies shall be refunded except the $50.00 application fee and $100.00 termination fee.

· Students withdrawing on or before the completion of 60% of a term will result in the completion of the Federal Return of Title IV Funds calculation. The calculated percentage of the term completed becomes the percentage of Title IV aid earned. The total Title IV aid disbursed to the student, or that could have been disbursed to the student minus the amount of Title IV aid earned by the student yields the amount of Title IV loan and grant aid that is unearned and that must be returned. The percentage is determined by dividing the total number of calendar days completed by the total number of calendar days in the term. If a student has completed more than 60 percent of the term, he/she is considered to have earned 100 percent of the Title IV aid received for the term.

After the Federal Return of Title IV Funds calculation is performed, refunds for the term are as follows:

Full Time Program
Week 1	90% of tuition, less $100.00
Week 2-3	55 % of tuition, less $100.00
Week 4-5	30 % of tuition, less $100.00
Week 6-10	No refund due

Extended Program
Week 1	90% of tuition, less $100.00
Week 2-5	55 % of tuition, less $100.00
Week 6-10	30 % of tuition, less $100.00
Week 11-20	No refund due

The refund date for actual refund computation purposes is the last date of actual attendance (LDA) by the student.

Refunds calculated under this policy shall be sent to the student within 30 days of notice of cancellation, or the date the school determines the student has withdrawn. The Restaurant School at Walnut Hill College reserves the right to discontinue the enrollment of any student whose academic, attendance, or behavior performance does not meet the published standards set for students.

Refunds are credited:

1) Unsubsidized Federal Stafford Loan

2) Subsidized Federal Stafford Loan

3) Federal Plus

4) Pell Grant

5) Any other Title IV Program

6) Other federal, state, private or institutional financial assistance

7) To the student

Additional monies will be sent directly to the student who signs the enrollment agreement unless a prior, specific written request is made by the student and any third party. This notice must be sent to the Office of Admissions in the same manner established above.

Refunds are calculated according to state, federal, and accrediting commission guidelines. The calculation most favorable to the student will be utilized. The refund policy outlined above is the one proven to be the most beneficial to the student in the majority of cases.

Clock Hours to Credit Hours

The following information can be used to determine how many actual clock hours are in a credit hour:

· For classroom activities, 10 hours equals one credit hour. This includes the Tour of France, Cruise and Resort Tour, and Tour of England.

· For laboratory activities, 20 hours equals one credit hour. This includes Restaurant Operations, Retail Foods, Retail Pastry Production, Baking and Culinary lab classes.

· For internship activities, 30 hours is equal to one credit hour.

School Closings and Delayed Openings

It is possible that we can experience a delay in the start of a school day or a cancellation of a full day of classes due to severe weather.

· Call the college for information

o The college has set up a special “hotline” for you to get updates and information about possible class delays and cancellations. Call 215-222-4200 and enter the four-digit code: 3333 when prompted. You will then hear a status report for the day. Check the number frequently during the day as the status may change.

· What time is a decision made?

o In general the college makes a decision by 6:15 a.m. The most up-to-the-minute information on weather and road conditions is needed before a final decision can be made.

· Restaurant Operations, Market, and Pastry Production classes are not cancelled or delayed due to snowstorms. Special announcements will be available on the hotline regarding these classes as well.

· Make-up Classes

o For classes missed due to weather, you will either be asked to complete an out-of-class assignment, or an alternate meeting date will be scheduled within 10 days of the original class.

Student Life and Learning

The world is your classroom. We want to encourage you to learn, have fun, and take advantage of every opportunity. The Restaurant School at Walnut Hill College Student Life and Learning program will engage you in upbeat learning opportunities outside of your scheduled classes.

The college is alive with student activities and learning opportunities. There are over two dozen student clubs and organizations. The Office of Student Life sponsors special activities. If you are a Residential Learning student you will find many special events scheduled during the evening and weekends. There are also many special events held at the college during which students can participate.

The Student Life and Learning program will also help you enhance your resume. If you become a coordinator or officer in a student organization you may list those achievements on your resume. If you receive letters of commendation for volunteering during special college events you may list those achievements on your resume as well.

How the Program Works

Five points are required per each full-time term of the Associate of Science Program (every two terms for students enrolled in the extended program). Students may not carry over completed hours into a new term. The total number of points necessary to complete the graduation requirement is 30 points. you will be required to accumulate five points by participating in student activities at the college.

· If you exceed the minimum of five points in a ten-week term you will receive a special notation on your transcript.

· If you complete 15 points in a ten-week term you will receive the institutional credit with special commendations.

· If you complete 20 points in a ten-week term you will receive the institutional credit along with an excellent achievement award.

· If you complete 25 points in a ten-week term you will receive the institutional credit and a President’s commendation and award.

Each student activity will have a point value associated with it

· For example attending a wine tasting, a cooking demonstration or a sports activity might be worth one point. Longer student activities such as a snowboarding, a trip to NYC, etc. might be worth two points.

The staff facilitator at the event will take role and keep a record of your participation. Students hours will appear on transcript as institutional credits. A “No-Call/No-Show” and/or “Leaving an Event/Abandoning an Activity” without permission of the on-site event contact will result in non-recording of any hours accrued at that event and an ‘assignment of consequences’ designated by the event contact will follow. Failure to report to an event which a student committed to without advance notice may result in the loss of hours as an additional penalty.

Frequently Asked Questions

What qualifies as Student Life and Learning credits?

· Attending the full session of any student organization meeting and event

· Participating in a student activity sponsored by the Office of Student Life

· Volunteering to participate in a special event at the college

· Events that are designated as Student Life and Learning opportunities and are at least 45 minutes in length

What does not qualify for Student Life and Learning credits?

· Planning and coordinating student organization meetings and events

· Tasting and Student Appreciation events

· Café TRS except specially designated events that have a specific start and end time

What happens if you do not complete the five hours per ten-week term?

· Student Life and Learning Points are a requirement for graduation from The Restaurant School at Walnut Hill College. Students will not be eligible for graduation without fulfilling the Student Life and Learning requirement.

I have a training plan or contract with my Student Success Advisor. I am required to attend meetings, study group or mentoring sessions during the Student Success Hour, but I would like to attend a student activity. Which one should I attend?

· You must fulfill your training plan and contract first. Meetings with your Student Success Advisors, scheduled faculty meetings, scheduled mentoring sessions, and scheduled study group take precedent over student event and activities.

How will I know how many points are associated with each activity?

· All promotional material such as handouts, posters and posting on our web site will have a special symbol noting the number of points you will receive by participating in that particular activity.

Student Success and Academic Advising

The aim of the Student Success Office is to enable each student to reach their potential
both as a scholar and as a person. As partners, mentors and teachers, the faculty at The
Restaurant School at Walnut Hill College is committed to helping all students succeed.
We recommend that students schedule regular meetings with their instructors to review
progress and course material or if they have any course-related questions.

If there is a specific question that cannot be addressed by an instructor, students are encouraged to make an appointment to see a Student Success Advisor.

Academic Advising

The Student Success Office provides assistance for all students at the college. Students may contact a Student Success Advisor to review his/her program, check his/her academic progress and attendance, bolster study skills, or strengthen overall academic performance.

The academic advising program encompasses study groups, tutoring, and mentoring. Individualized care is provided to help students achieve their full academic potential.

Students with special academic needs should meet with a Student Success Advisor or the Dean of Academic Affairs.

Tour Experiences

As a part of a student’s tuition to The Restaurant School at Walnut Hill College, all students will be enrolled in a course that will take them across the globe in a unique and exciting learning experience. These tour experiences are courses and students will accumulate necessary credits toward earning their degree.

During the term in which a student is enrolled in a tour experience, students will be required to meet weekly to complete tour preparation paperwork and assessments. Students will be graded on a numerical basis with an average of 60% as the minimum for passing. Grading will be based upon a combination of assessment tools including, but not limited to, student responsibility, assignments, quizzes, and discussions.

Students who miss a scheduled Tour Experience for any reason, will not be refunded in any way. Additionally, students must pay all applicable course retake fees and complete a Tour Experience retake course at the college. Should a student be unable to go on their scheduled tour they must meet with the Vice President of College Advancement and the Dean of Academic Affairs to determine an appropriate course of action.

There are no reductions in tuition for students who do not participate in, or who do not complete the tour.

Tour Experience Eligibility

In order for students to be eligible to participate in a Tour Experience, they must:

· Be current with all tuition payments and/or other financial obligations to the college;

· Have a minimum cumulative grade point average (GPA) of 1.75 at the end of the term preceding his/her scheduled tour;

· Have completed a minimum of 67% of their degree program.

Students not meeting all of the above requirements will be notified by their department director not later than six weeks prior to the course departure. The student will be scheduled instead for the on campus Tour Experience retake, based on course availability, at no additional charge in order to receive the credits normally earned during the Tour Experience.

Tour Experience Retakes

Any student who does not pass his/her scheduled Tour Experience will be required to retake the course paying all applicable retake fees. The Tour Experience retake is held on campus at The Restaurant School at Walnut Hill College and is not offered every term. Failure of a Tour Experience may jeopardize a student’s ability to graduate on time.

Tour Experience Expectations and Dismissal

Students must travel with the college, without alterations to the itinerary or length of stay. Students must travel during their assigned week. There are no options to change schedules or travel dates.

As a student’s behavior should be representative of a hospitality professional, it is also important to the college. Students who abuse any of the college’s policies and/or tour policies may be dismissed from the tour and from the college without any formal probation or previous notice at the discretion of the tour leader.

Tour Locations

The locations for the tour experiences are carefully chosen for each program to ensure exciting and appropriate learning experiences occur.

· All actively enrolled students in the college’s culinary and pastry arts associate degree programs will participate in the Tour of France.

· All actively enrolled students in the college’s hotel and restaurant management associate degree programs will participate in the Management Florida Resort Tour.

· All students actively enrolled in the colleges bachelor degree programs will participate in the Hospitality Tour of England.

Travel Documents and Tour Experience Planning

Students are required to, and solely responsible for obtaining any passports and/or visas necessary to participate in their Tour Experience. As a part of his/her Freshman 1 College Success course, students will be required to obtain, and present his/her travel documents to the instructor. Students not obtaining their travel credentials prior to the completion of that course will receive a grade of Incomplete until the credentials are secured and presented.

Failure to receive all necessary travel documents on time will result in the student being ineligible for the scheduled tour and, therefore, a failing grade for the course. Those without passports may not reschedule their Tour Experience and must complete an on campus Tour Experience retake course.

Students who hold passports or travel documents from foreign countries are urged to see the Vice President of College Advancement immediately since the French or British governments may require a visa. Visas and other travel documents can take months to process. Foreign students who cannot obtain a proper visa to travel internationally will need to complete the on campus Tour Retake in order to receive the credits normally earned during the tour.

Other considerations when planning ahead include dress code and wardrobe. Students should be aware that the purposes of these trips are purely educational; therefore, you will be expected to be in proper business attire for most of the trip. Proper business attire includes suits or sports jackets, button shirts, and ties for men and the proper business suits and dresses for women. If necessary, you may want to evaluate, budget, and plan for your wardrobe now.

Transcripts

Final transcripts are issued one month after completion of all required credit hours. Should a student want to dispute a grade on his/her final transcript, he/she has 30 calendar days to contact the Registrar to request a review. After 30 calendar days requests for reviews will no longer be honored. Final transcripts are not issued to students who have tuition and/or other financial obligations in arrears.

Students needing official transcripts for other reasons must contact the Registrar in writing to request a copy. Students needing unofficial transcripts should contact a Student Success Advisor or the college Registrar to obtain a copy.

Transfer Credits

Transfer students from accredited postsecondary institutions may submit their transcripts for a course-by-course evaluation to determine if credits are transferable. Students from non-accredited institutions may be eligible for transfer credit if it is determined that completed coursework met appropriate levels of content and intensity. However, there is no guarantee that transfer credits will be awarded. A Student Success Advisor determines whether transfer credits will be accepted.

Transfer Student Procedures

Transfer students must adhere to the following procedures:

1. Notify your Admissions Representative and Financial Aid Officer that you have previously attended another college/university.

2. To submit your request to a Student Success Advisor for evaluation make sure you have fulfilled the following:

a. Download transfer application from The Restaurant School’s webpage (www.walnuthillcollege.edu).

b. An official sealed transcript must be submitted to a Student Success Advisor for evaluation with the following:

i. A separate completed transfer application form for each course to be evaluated

ii. Copies of the course description or syllabi for each course to be reviewed

c. All requests must be submitted to a Student Success Advisor one month prior to your first term at TRS@WHC.

d. Students will receive a notification by mail from the Academic Advising Department stating whether their request was approved or denied.

e. Students must then make an appointment with a Student Success Advisor for their initial transfer credit meeting.

3. The student is responsible to meet with his/her Financial Aid Officer to discuss the following procedures and requirements:

Transfer Student Financial Aid Policies and Procedures

Procedures for Federal and State Financial Aid

TITLE IV (Federal Student Aid) Policy

· Prior to disbursing Title IV (Federal Student Aid) funds to transfer students, The Restaurant School at Walnut Hill College must obtain a financial aid history for a student who has received federal student aid at a prior post secondary institution and must inform NSLDS (National Student Loan Data System) with identifying information about the transfer student to receive updates through the Transfer Student Monitoring Process.

· Through Transfer Student Monitoring Process, the financial aid history is used to identify students who may be ineligible for federal student aid due to issues such as: exceeding aggregate loan limits, loan default, and/or overpayment on a grant and/or student loan(s).

The Restaurant School at Walnut Hill College TITLE IV (Federal Student Aid) Procedure

· To adhere to TITLE IV policy, during the admissions application process to The Restaurant School at Walnut Hill College, undergraduates who wish to transfer credits into their program of choice, official documentation of approval of transfer credits and enrollment status must be presented to the financial aid administrator along with the financial aid file to determine Title IV eligibility.

PHEAA - Pennsylvania State Grant Policy

· When certifying eligibility for the PHEAA State Grant for a recipient who has transferred to The Restaurant School at Walnut Hill College, the financial aid administrator must complete the State Grant academic progress testing. The grant should not be credited until the student or school at which the student received prior State Grants provides The Restaurant School at Walnut Hill College with the information needed to test academic progress and eligibility determined. The certifying financial aid administrator may delay and/or reject the transfer student’s eligibility for lack of progress until the student provides the academic transcript in accordance with the State Grant academic progress policy.

The Restaurant School at Walnut Hill College PHEAA – Pennsylvania State Grant Procedure